Can someone help me with getting my account unlocked for self serve so I can reset my password? I need to change my credit card info so I can renew my plan asap. Thanks
@Moderator_Team Please help reset password unlock and reset password as I need my plan working. Thanks.
@CS_Agent Coming up on 24 hours and no repsonse yet. Seriously frustrating when you have no service and its a simple matter of getting a password reset or account unlock so you can update your credit card info and renew your account. If this goes beyond 48 hours to get a response it would literally be quicker to port the number to a new service provider than to get my password reset with PM...... Public Mobile needs to get their **bleep** together and fix the password reset tool
I can appreciate that but unfortunately this is not the first time I have had an account issue and had to wait 3 or 4 days for someone to look at it because of a backlog due to a promotion or a system upgrade that messed up a bunch of accounts. Like I mnetioned before it seems as though Public Mobile has understaffed their Moderators or is not providing the proper tools for them to effectively get to everyone. A password reset or account unlock is a very basic feture of a web portal that literally the entire internet figured out 10 or 15 years ago so very disappointing that PM cant even get that working to avoid the onslaught of tickets and complaints. Meanwhile the customer is the one that suffers going for days without service. It was also very recent that PM tried to impose a mjor price increase to many of their customer accounts so you'll have to forgive me if I am having a har time believing that PM is here to serve their customers.
I tired the 611 suggestion but just says the payment cant be processed (I am assuming because it is trying old credit card). Hoping a Mod from @CS_Agent can help with this asap as I need my phone back working. By tomorrow I probably have to start looking at other providers if anytime there is an account issue its going to take days to get someone to look at it.
Sorry that 611 was of no help.
Usually the mods are pretty quick to get back (within a few hours), the delay might be due to the backlog of issues as a result from the influx of new subscribers from the weekend promotions and system downtime.
I tired the 611 suggestion but just says the payment cant be processed (I am assuming because it is trying old credit card). Hoping a Mod from @CS_Agent can help with this asap as I need my phone back working. By tomorrow I probably have to start looking at other providers if anytime there is an account issue its going to take days to get someone to look at it.
Same here. Can't log in. Can't reset password. Error message says "Sorry, we're unable to verify your email message."
Can't receive any text messaes either.
FYI, I am new to Public Mobile.
Phone calls are going straight to voice mail.
You will have to send a message to the mods for help. Include your phone number and pin in the message and a description of your issue and they can help you.
More than 24 hours to reset a password????? Surely that cant be right.... If so it might be time to look at other providers because that is not great customer service at all that you potentially could be without service for the weekend because you need to update your expired credit card info and cant do so because Public Mobile cant get a basic feature like a password reset working.
Try dialing 611 if you want to make a payment to your account to reload.
More than 24 hours to reset a password????? Surely that cant be right.... If so it might be time to look at other providers because that is not great customer service at all that you potentially could be without service for the weekend because you need to update your expired credit card info and cant do so because Public Mobile cant get a basic feature like a password reset working.
