Locked out of my account

[Day2]

I am not computer or cell phone savvy.  

I am locked out of my second cell phone account, when I had to change passwords .

I keep getting a notice to wait 60 minutes even If I wait days to try logging in.

I need some expertise to resolve  this.  

[slusagm · Accepted solution]

you need PM to help.  You won't be able to use the Chatbot to open ticket since you cannot login, so, message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Day2 

Try again 

1. using Inocgnito/private/secret mode on the browser to reset password and login
2. try using Public Mobile app , set Location permission before using the app to login 

if neither work, you will to ask PM support agent to sort it out.  Please message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437