Locked out of my account

[Dlangdon74]

I'm locked out of my account because I cant remember my password and it also wont let me reset my password. Need to reset my password

[softech]

@CS_Agent , Ridrigo

it is nice you step in and help.  But I think you should just make a short note and ask OP to check the inbox and leave the long writing with Private message. 

 Posting everything here is dangerous and some people might thought the Community post  here is the proper channel for support and post all the answer here

[softech]

---

@kellyg wrote:

no, just asked for three pieces of info for identity

---

@kellyg 

.... and you provide them the info?  they are just questions you should be able to answer

[kellyg]

no, just asked for three pieces of info for identity

[softech]

@kellyg   did CS Agent sent you any message earlier in the Community inbox?

reply them there instead

[kellyg]

What was done? still cannot access my acct

[CS_Agent]

Hi there,

Done!

Have a wonderful day!

Leonardo

[kellyg]

mistake

[CS_Agent · Accepted solution]

Hi there!

My name is Leonardo and it will be my pleasure to help you today.

In order to access and secure your account , please send me your phone number and the 4 digit PIN

If you have any other questions , I will be at your disposal.

Kindly
Leonardo  CS Agent

[RossN]

@Dlangdon74 

hi your account should reset in three hours if forgot password still won't work contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request email and new password 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply