Locked out of account

[Paramsamra]

Account is locked, deactivated, didn't update the account. It will not let me reset my password either.

[hTideGnow · Accepted solution]

---

@Paramsamra wrote:

I changed credit card in November and forgot to update.

---

HI @Paramsamra   , so only since November?  You account should not be deactivated,  maybe just suspended.

Try open a ticket with PM and confirm .  click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.
   
   After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Paramsamra]

I cannot log in as I'm locked out, tried everything, won't work.

[Paramsamra]

I changed credit card in November and forgot to update.

[esjliv]

---

@Paramsamra wrote:

I forgot to update payment options and now I think account deactivated. 

Is there's any way to activate? It wouldn't let me sign in r reset my password.

---

@Paramsamra  yes, there you can reactivate an account that has been activate within 90 days, by making a payment to restart services. Did you have a renewal recently? Did the Autopay fail?

Ways to pay here:

https://www.publicmobile.ca/en/on/get-help/articles/voucher-payment-options

[Anonymous]

 @Paramsamra : We understand but we would like to know some more facts. How long ago did you last pay? And if you dial 611 with this SIM in a compatible unlocked phone, what happens?

[Paramsamra]

I forgot to update payment options and now I think account deactivated. 

Is there's any way to activate? It wouldn't let me sign in r reset my password.

[Anonymous]

@Paramsamra 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent,

• you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[esjliv]

@Paramsamra  - are you a new or existing customer?

If you have been in nonpay/suspended status for over 90 days you account and phone number is gone.

If within 90 days, have you ever created a Self Serve account login? IF not, you can do that here: https://selfserve.publicmobile.ca/self-registration/

[Anonymous]

 @Paramsamra : What happens when you dial 611 with this SIM in a compatible unlocked phone?