Locked out of account!

[hollybrown1993]

I have been locked out of my account for over a week now and it tells me it will reset after one hour. This is not the case. I need to get into my account and update my payment information or I am not going to have a phone! Please help. 

[hTideGnow]

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@hollybrown1993 wrote:

Unfortunately, this did not work

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HI @hollybrown1993 

please message support agent using the link above then.  

[hollybrown1993]

Unfortunately, this did not work

[hTideGnow]

HI @hollybrown1993 

try again using Incognito/private/secret mode on your browser to try reset password again

if that does not work still, please message support agent to help.   submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437