Locked out of account/SIM card not working

[Fox2]

My SIM card is not working, but my account requires a two step verification system that is connected to my old number. I cannot log in to my account, and I don't know how to make the SIM card work again. My SIM card started not registering on and off about three weeks ago, but for about the last week and a half it hasn't worked at all. 

[Meow]

Can you try your SIM in another phone? Maybe it is not SIM but your phone is dying or losing contacts with SIM.

Click on: ‘Didn’t get a code’ and you will get more options.

By email you will get for sure:

[softech]

@Fox2 did you test your sim card in another phone? any chance it is a device issue?  

And check if the phone is blacklisted here 

https://www.devicecheck.ca/check-status-device-canada/

For login, If you have already created an EverSafe id, you can ask the code to send to email instead

On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email

If you have not created an EverSafe id earlier ,  you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS.  (Sending the code to email would not be a choice until  EverSafe id is fully setup) 

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there