Locked out of Account

[swloney]

I am unable to get back into my account after it erred when trying to activate my phone over to Public from Virgin. When I try to log into my account it does not recognize that an account exists. What should I do?

[Triguy]

Try waiting an hour.  Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.

[swloney]

I will give that a try. 

Card was charged. 

[gpixel · Accepted solution]

@swloney check to see if your credit card was charged and install the sim in your phone to see if you have service. then speak to Moderators to fix your account

[Carniam]

Here’s how to contact the Moderator Team:

• Click on the question mark in on the right side to start a chat with SIMon. You can then submit a ticket to have the Mods contact you.
• You can also send a private message to the Mods by clicking here. You will need to be logged in to your Community account for the link to work.

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST.