Locked my activation screen up, now can't complete registration how do i get help?

[RosieR]

Hi @JohnBolin how far during activation did you get?  

Can you check your credit card to see if the payment went through. If it did put the sim in your phone to see if it works.

If not, you can try activating again using the live chat for activations as already suggested above:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

If you are porting your number into Public Mobile, for additional security, your previous service provider may also send an SMS text to validate the transfer. Follow the instructions in the message within 90 minutes to approve the number transfer.

If you have missed the 90 minute window to respond, we will send you an SMS with instructions on how to re-initiate the transfer by calling our Porting team.

The SMS will read as follows:

Public Mobile Msg: The request to move your phone number to Public Mobile has timed out. Don't worry, you can easily re-initiate the transfer. Please call our Porting Team at 1-**to authorize your number transfer.

 Please call our Porting Team at ***

Tips:

• Keep the old account's device on with the SIM card inside to receive the validation message. If that’s not possible, please ensure you can access the SIM from a different device.
• Be sure to check all texts that could go to any other members on the old account and any junk or spam folders.

Welcome to Public Mobile!

[Dtack]

 Waiting the hour after you get locked out and clearing the cache should help.  Welcome to Public Mobile and enjoy the savings!

[JohnBolin]

Yes waiting worked.

[kselmak]

Hi @JohnBolin 

Season lock is about an hour

I would suggest cleaning cache and using incognito mode during signup

[kb_mv]

@JohnBolin Contact the live activation chat for help...

 

[Jb456 · Accepted solution]

@JohnBolin 

Are you getting an invalid message now?

You can also click link below to speak to a real human. It's only for activations. They'll help you. Or follow the below instructions.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Did you pass the payment section? 

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incognito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂