Locked Out of Account After Wrong Number Entered During Activation – No Help So Far

[joshniyo]

Hello,

I’ve been trying to resolve this issue since last week with no luck.

During activation, I accidentally entered the wrong number to port in. Now I’m completely locked out of my account because the OTPs are being sent to that incorrect number — which I don’t have access to.

I’ve submitted support tickets, posted here before, and even tried calling the Koodo and Telus porting lines recommended by community members. Unfortunately, neither had access to my Public Mobile file and couldn’t help.

It’s been nearly a week now and I still can’t access my account, activate my line, or fix this very simple mistake. At this point, all I’m asking for is either:

- A correction of the number entered during activation, or
- A full reset of the activation/account so I can start fresh.

I’ve followed every step support has suggested so far and I’m honestly frustrated at how long this is taking to resolve. I was told almost a week ago that it would be resolved "within 48 hours". No progress has been made so far.

Can a moderator or support agent please escalate this to someone who can manually intervene?

Thanks.

[Phil_Adelphus]

@joshniyo   Have you tried "didn't get the code" when you go to log in, and selecting the email or voicemail option?  If the account is too new that may not work though and it may not give other options. 

[funpig1]

@joshniyo 

For something like this, you should be entitled to a refund, or PM could credit you in the new working account.

In fact, for all your troubles, you should demand compensation in the form of a System Issue - Bill credit.

[joshniyo]

Thanks for your response. Yes I thought of doing that as a worst case scenario, but I have seen multiple comments from people here saying it is very difficult to get a refund, so while it would work, I would rather fix my current account if at all possible.

It doesn't seem like something like this should be as complicated as it has been...

[funpig1]

@joshniyo 

Does your number still work with your previous provider? Namely, can you still make and receive calls, texts and use the mobile data? 

If so, could you not start the process over again with public mobile, open a new account with a new email address, etc? And then just ask for a refund on the other corrupted account. Sorry for your troubles.