Legacy Account - Unlimited Canada Wide Calls

[Buffy1009]

Hello, I had a legacy account with Unlimited Canada Wide Calls.  I went to use my cell phone and it was not able to make calls out.  I have been a customer with Public Mobile from August 11, 2011 and this is the first time that the unlimited call were not that.  Looking at your website for the 3 shows no limit on the calls and I am only making these in Ontario not any other provinces.  

Plus with the legacy plans expiring at the end of May and rewards being changed in points.  I was unable to get online to submit a question last night

[Buffy1009]

I appreciate that you did try and assist.  

[hTideGnow]

HI  @Buffy1009 

you checked community inbox ?  if they haven't replied you yet, message them again      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

And you have another phone around? test the sim card there

also try calling with a 1 in front of the 10 digits and also try calling with just the 10 digits

Try calling different numbers to test

[BKNS27]

@Buffy1009 

Unfortunately these things happen. Out of PM control.

[Handy1]

@Buffy1009  I feel your frustration it’s all I’ve ever had here myself . Also note I’m just a customer like you trying to help you trouble shoot and find a resolve for you . Best of luck 🤞 

[Buffy1009]

This was last night at 730 and this is ridiculous

[Handy1]

@Buffy1009  Maybe first check 

Outage map in your area:

https://istheservicedowncanada.com/

but to contact support to further investigate please 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437