LTE Connectivity on a Samsung s7

[heyalex]

Hi everyone,

I just joined Public Mobile because of it's great promotion. I was able to port my number successfullly from Wind. 

My problem is that I can't seem to remain connected to LTE...I can only get up to 3G.

My understanding is that Wind blocks the LTE settings in your phone and I can't seem to get them back.

I have already tried some fixes from the community but they do not seem to work consistently:

-tried the *#2263# (fixes it temporarily) 

-my APN settings are the exact same as recommended

Could I please get some assistance?

Thank you

[hummuschips]

Hi @heyalex

It looks like you might have to do this to enable LTE but you should back up your phone as it will erase the phone. 

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Changing-Samsung-Phone-Info/m-p/53208

[Luddite]

If you notice this when making calls here is the explanation: LTE to 3G

It may be related to location; I get this effect as I walk from one end of the house to the other.