07-14-2022 03:48 PM
Hi,
I have considerable "Add-on" (eg 5gig + 2gig + 1000 min, etc) gifted to me from PM. Will I lose these add-ons if I switch from 3G to 4G plan?
thanks
tetatet
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07-14-2022 04:29 PM
I've the same question, and actually tried it yesterday. All add-ons and royalty stay. However, if you renew in the middle of a plan, you'll lost the remaining balance of the plan, unless you select to renew when the current plan ends.
07-14-2022 04:05 PM
Your welcome. I haven't checked out that section yet in my account but when you schedule a change plan on next renewal be sure to:
If the price of your new plan is more than your old plan it is suggested that you manually top up your plan amount before renewal to avoid a possible autopay glitch that charges the cheaper plan to your card causing an "autopay" fail for insufficient funds and the account is suspended as a result.
07-14-2022 03:57 PM
Great...Thanks for the quick response!
07-14-2022 03:55 PM - edited 07-14-2022 03:56 PM
@tetatet no you will not lose any gifted add ons 😀
07-14-2022 03:54 PM
No you will keep them and your data add ons would be full speed 4G LTE too!