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LOSING ADD-ONS IF I SWITCH TO 4G

tetatet
Great Neighbour / Super Voisin

Hi, 

I have considerable "Add-on" (eg 5gig + 2gig + 1000 min, etc) gifted to me from PM. Will I lose these add-ons if I switch from 3G to 4G plan?

 

thanks

tetatet

5 REPLIES 5

laulawrence
Good Citizen / Bon Citoyen

I've the same question, and actually tried it yesterday. All add-ons and royalty stay. However, if you renew in the middle of a plan, you'll lost the remaining balance of the plan, unless you select to renew when the current plan ends. 

darlicious
Mayor / Maire

@tetatet 

Your welcome. I haven't checked out that section yet in my account but when you schedule a change plan on next renewal be sure to:

 

  1. Clear your browser.
  2. Reboot your device.
  3. Open one tab only.
  4. Use secret/incognito mode.
  5. Chrome, Firefox, Microsoft Edge work best....safari apparently is having issues
  6. If needed change your device.

If the price of your new plan is more than your old plan it is suggested that you manually top up your plan amount before renewal to avoid a possible autopay glitch that charges the cheaper plan to your card causing an "autopay" fail for insufficient funds and the account is suspended as a result.

tetatet
Great Neighbour / Super Voisin

Great...Thanks for the quick response!

RossN
Mayor / Maire

@tetatet  no you will not lose any gifted add ons  😀

darlicious
Mayor / Maire

@tetatet 

No you will keep them and your data add ons would be full speed 4G LTE too!

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