LNYGIFT promo email (Eligible or not eligible that is the question)

[metalsmith87]

The new LNYGIFT promo email running till Mar 1st stated my eligibility. I added funds to cover the $25 minimum, added the promo code LNYGIFT and it tells me in not eligible. What is this? Thanks 👍

[LeePublic]

Based on your response, current customers who upgrade their plans aren't eligible for the Lunear New Year promo because the promo IS for NEW customers, not current customers.

[Dunkman]

Unfortunately, this special promotion codes are only for new activations/customers.  Not for existing accounts and upgrades.  

If you purchased a new SiM card and activate a new account, you would qualify for this promotion.  

[metalsmith87]

And that's what I was doing. 

[0PX9O4]

The email in your screenshot states "when you activate on any plan $25+". You did not just activate on any plan $25+.

[metalsmith87]

 yes false advertising

[0PX9O4]

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@metalsmith87 wrote:

This is false advertising by public mobile IMO 😦

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Is it, though?

[metalsmith87]

This is false advertising by public mobile IMO 😦

[metalsmith87]

Why would public mobile send promo emails to existing customers stating their eligibility explicitly only to not be eligible? It's the same email on the account.

[Yummy]

I believe all PM promos are always for NEW customers only. Not for existing even if you want to upgrade your plan.

[0PX9O4]

Sorry @metalsmith87 but I don't think you're eligible for the plan since you are an existing customer from before the code being applied. How long has your account been active now?

[metalsmith87]

I am on the $15 currently and was upping it to $25 + promo code.

[0PX9O4]

@metalsmith87 

I'm assuming you just activated a new line recently, and are already on the $25 monthly plan with no other bonus codes applied?

If so, it sounds like this could be a potential system error. Please go ahead and send a private message to CS_Agent with your account details so they can look into this for you.