LG G7 One phone owners: Has anyone been able to connect with the network?

[EOliveira]

I bought a pre-owned LG G7 One phone to use on the Public Mobile network. I figured it should be compatible with the network, as Public Mobile sells them too. However, I keep getting an error message, "Selected network (302220) unavailable".

- The SIM card worked flawlessly on my old phone  before and when I put it back in.

- I've done a factory reset on the new phone.

- I've double-checked my APN settings.

- I've turned Airplane mode on and off.

- I've restarted the phone every time I made a change.

Does anyone have this model of phone that works with Public Mobile?

Anyone have any suggestions of what else to try?

Thanks in advance.

[popping]

@EOliveira 

If you cannot get your refund from your seller with BB help, you can also call your cc company to get a charge back.

[Anonymous]

 @EOliveira : I would be looking at other brands knowing that LG is exiting the cellphone business.

[EOliveira]

@will13am Hear hear!  I'll definitely go after Bestbuy corporate to get this sorted out if I don't get a quick resolution from the seller. 

And yes, the phone itself seems pretty slick. I upgraded it to Android 11 as soon as I got it.  Hopefully I can get a fully functional one soon.

[softech]

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@computergeek541 wrote:

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@EOliveira wrote:

Thank you very much! Problem solved. I checked the IMEI and it came up as a blacklisted phone, as it was reported as lost or stolen. So it's not going to work on any network!

How disappointing as I bought it from the Best Buy Marketplace, not some guy on the street.

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At least you know what went wrong, but Best Buy Marketplace might as well be "some guy on the street" and a marketplace seller could be pretty much anyone.  Yes, there are good sellers there, but there are bad ones as well. Besides, someone selling out of their garage doesn't make them a bad seller, just someone who doesn't sell at a high volume.

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honest .. i don't like the Bestbuy Marketplace model.  If i want to risk it, I might go EBay or Kijiji.. A lot of time I was planning to buy something from BestBuy itself, search and it returns me all these BB Marketplace items.   😞

[will13am]

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@softech wrote:

oh...  Luckily I think BestBuy has a good return policy (hope the same policy on it's market place)

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Hope is not a solution.  Bestbuy marketplace are supposedly "trusted seller-partners" that provide their own return policy.  If the seller does not play nice, I would suggest going up the Bestbuy food chain to challenge their "trusted seller-partner" thesis.  They ought to be screening the marketplace to ensure that it is a safe place to shop.  I thought this kind of stuff only happens on Kijiji.  

https://www.bestbuy.ca/en-ca/help/returns-and-exchanges/marketplace-returns

@EOliveira , if you are able to resolve the blacklist issue, I can tell you the LG G7 One is a pretty good phone still.  I have one in active duty at the moment.  

[Anonymous]

@EOliveira: Maybe the seller will refund you your money. You sorta have BestBuy behind you.

[computergeek541]

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@EOliveira wrote:

Thank you very much! Problem solved. I checked the IMEI and it came up as a blacklisted phone, as it was reported as lost or stolen. So it's not going to work on any network!

How disappointing as I bought it from the Best Buy Marketplace, not some guy on the street.

---

At least you know what went wrong, but Best Buy Marketplace might as well be "some guy on the street" and a marketplace seller could be pretty much anyone.  Yes, there are good sellers there, but there are bad ones as well. Besides, someone selling out of their garage doesn't make them a bad seller, just someone who doesn't sell at a high volume.

[softech]

oh...  Luckily I think BestBuy has a good return policy (hope the same policy on it's market place)

[EOliveira · Accepted solution]

Thank you very much! Problem solved. I checked the IMEI and it came up as a blacklisted phone, as it was reported as lost or stolen. So it's not going to work on any network!

How disappointing as I bought it from the Best Buy Marketplace, not some guy on the street.

[computergeek541]

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@EOliveira wrote:

I bought a pre-owned LG G7 One phone to use on the Public Mobile network. I figured it should be compatible with the network, as Public Mobile sells them too. However, I keep getting an error message, "Selected network (302220) unavailable".

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As the phone is reporting this message, I believe that the network has been manually selected.  I would suggest to change it to automatic network selection.  

[computergeek541]

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@softech wrote:

@EOliveira   is calls and text working and just not data?

LG is a odd brand and it has all kind of issue

Some people got it working after a network reset

Also try manual APN as specific below

https: // apn-canada.gishan.net/en/apn/public-mobile/lg-g7-one

(remove the space in the url above)

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In this case, the phone won't connect to the network at all. This wouldn't be caused by an APN issue.

[computergeek541]

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@Anonymous wrote:

 @EOliveira : Have a look at devicecheck.ca . Check which kind of network it's connecting to. You don't want GSM.

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I agree with looking at devicecheck.ca, but when it comes to network type, the phone wouldn't be currently set to 2g as 302220 is Telus.

[softech]

@EOliveira   is calls and text working and just not data?

LG is a odd brand and it has all kind of issue

Some people got it working after a network reset

Also try manual APN as specific below

https: // apn-canada.gishan.net/en/apn/public-mobile/lg-g7-one

(remove the space in the url above)

[Anonymous]

 @EOliveira : Have a look at devicecheck.ca . Check which kind of network it's connecting to. You don't want GSM.