@lateniter - Public Mobile to Koodo OR Koodo to Public Mobile?
Please somewhat elaborate more info about your issue.
If you haven't activated yet fully you will need to do so.
Porting Out from Public Mobile? Porting into Public Mobile from Koodo Prepaid?
You will need to see the SMS for approval but if you cannot use SMS please contact CS_Agent to re-provision SIM:
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox
If you lost Koodo SIM and cannot reply YES to port into Public Mobile please contact Koodo here: https://www.koodomobile.com/en/help
Also Koodo SMS will not come in on Public Mobile SIM card. You will need a Koodo SIM to receive Koodo Specific SMS, other than offers not delivered by 611.
