Koodo Post-paid to Public mobile

[steven54323]

I'm having issues with my port. It has taken longer than 5 hours and I'm very worried I won't be available during regular business hours tomorrow to receive work calls and texts. The transfer was initiated in the afternoon at 1:12PM and it's current 8:02PM. I've created a ticket with CS_Agent, but I'm having troubles contacting the port team through the support bot.

[steven54323]

Left a message. I know they probably have a ton of messages to go through. I hope they're able to get to it within the business day.

[softech]

@steven54323 PM support don't monitor the Community and hence won't reach out to you

but first reboot the phone and check if you can make outgoing calls and receive incoming calls

if not, message CS agent for help.   Private message CS Agent at: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there          

[steven54323]

Just got off the call with Koodo/Telus support and they said the number was released to PublicMobile. If anyone from PublicMobile is reading this, please help! It's currently 4AM and I can't sleep because of the stress.

[steven54323]

Yes i did reply to the message and koodo service was promptly canceled. 

[BKNS27]

@steven54323 

Did you reply to the text from Koodo confirming you are porting over to PM with  YES with the old SIM in your phone?

If not, you will need an agent to reply back to you in the Message box. Tap on your avatar and in Message.

[steven54323]

The phone number on my public mobile profile is still the temp one.

[Dunkman]

@steven54323 

Do you get any service when you turn on the phone with PM eSIM?

Maybe try network reset of phone (note; this will erase any saved Wifi passwords). 

[steven54323]

Old sim was removed. I tried rebooting and turning esim on/off.

[Genuine]

remove the old sim and put Public Mobile's SIM unless you did eSIM and then shutdown and restart your phone

[steven54323]

Yes, I have replied and my Koodo service was promptly cancelled. Now my old number is in limbo.

[Genuine]

the trick is to keep your existing provider's sim card in your phone until you approve the transfer by text - did you receive that text and did you reply to it as required?