Just joined and robbed of $10

[mgon]

Signed up for Public Mobile on 19 July.  Had my card debited $47 (plus taxes) for a data/voice package.  Went home, tried data - nothing.  Tried voice, got a message saying that no voice was included in my plan.  Looked online and I had only been credited with $37 (even though I got an e-mail receipt from Public Mobile for the $47) and that was not enough to cover my plan.  Where is the missing $10??  Had the Telus guys help me try find it - nada.  Eventually had to pay an extra $10 to get going.  Daylight robbery from a system that will never let you speak to a person to get a question answered.

I sincerely hope a moderator looks at this and tells me how to get my $10 back.

[Rockdaddy22]

Seems like you didn't get an autopay credit.

[BrianVogt]

Joined 3 months ago.My first bill was $165. Which was what it was supppse to be. Second bill came out July 21 and it was $171. Wondering why they were different. I don't Think I recieved my $6 reward. Thanks

[Rockdaddy22]

This is an unfortunate bug 🐜 that needs to be fixed asap.

[mimmo]

this is an issue that has been happening for over a month.  mods always fix it so don't worry.

[Luddite]

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@Acekiller wrote:

is it because of the sales tax?

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No; he said $47 plus tax.

[Acekiller]

is it because of the sales tax?

[MarieHelene_L]

Hey @mgon, 

Thanks for reaching out to us! I'm sorry to hear you experienced this system glitch 😞

Please send us a private message with your phone number and I'll take care of everything. You can be sure that you will get your 10$ back, now worries about that 🙂

I'll be awaiting your reply, 

Marie