Just got new SIM and does not work

[Oni1]

Hello everyone, i just got a new SIM card and activated it, I paid and the sim card was activated but after I put it inside my phone, the phone didn't read the sim card. "no sim" I thought it was just my phone but I tried with another phone and i am facing the same issue. please help. its an iPhone if its relevant, i tried contacting the support, but it says it will update me accordingly from the messages but i cant receive any as the sim is not working on my phone.. Please help Thank you

[BKNS27]

@Oni1 

Keep your eyes on the envelope icon for their reply.

Stay safe.

[Oni1]

hmm okay.. thank you for the information. I tried contacting them today at 5 pm but I have still yet to get a reply from them. Hopefully, it's resolved by tomorrow or so. Have a nice day!

[BKNS27]

@Oni1 

It sounds like you did all you can and only wait for a CS_Agent to look into you SIM issue. It might be a backend issue.

Their hours are 6:00am to 10:00pm EST

[Oni1]

I did that the first time, didnt work, i tried the troubleshooting i found on youtube, tried turning on airplane mode and off, didn't fix the problem..

[BKNS27]

@Oni1 

Try powering off (holding down the power button) the phone, reseat the SIM then power the phone back on.