Just converted from e sim to physical

[MS24]

Hi community, I just changed from Esim to physical but I'm still receiving the SOS error.  I've messed with my settings in Cellular data ensuring I'm using the physyical sim but nothings changed.  What's my next step?

[Handy1]

@MS24  Can you try the. SIM card in another phone and test it again? If you haven’t already trying to reset network settings . Worst case just engage support and they can re provision the sim for you in their end 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1]

@MS24 

so did you download the app to your cell and change sim card ?

[softech]

@MS24 

Did you go to My Account's Profile page or Account page on the app to update the sim card number?  

If you already did that, disable, but not delete, the esim first, and Reboot the phone once more, click Reset Network Settings 

If you have not update the sim card number yet, please do so

 Or if you cannot login to update sim card number, please message CS agent 

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there