Just Activated

[JohnC60]

Just ported from Virgin Plus and cannot make or receive calls and text. 

[computergeek541]

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@BKNS27 wrote:

@JohnC60 

Did you reply to the text with YES confirming you are porting over to PM within the 90 minutes window with the Virgin SIM in your phone?

If not, you will need to contact a CS_Agent restart the porting process for you.

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Nothing being able to make phone calls isn't a numberr porting issue.

[BKNS27]

@JohnC60 

Did you reply to the text with YES confirming you are porting over to PM within the 90 minutes window with the Virgin SIM in your phone?

If not, you will need to contact a CS_Agent restart the porting process for you.

[softech]

@JohnC60 

if you cannot even make calls, it is a sim/account provisioning issue.  Easy fix for PM support but just need to engage them by direct message here

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there