June 2023 overpayment

[Deeks]

Two payments for June 2023 have been charged on my ‘registered payment method’.  My credit card statement shows a payment on June 5th and June 6th to Public Mobile, however, my ‘Payment History’ confirms payments were made on June 5th and June 6th, 2023,  but no  funds have been added to my account.  There is  zero balance.  

Please help me understand what has happened and adjust my account so I have service this month, thanks. @CS_Agent Edit:

[Deeks]

Thank you….I have sent a message to the address you suggested.

[softech]

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@Deeks wrote:

  I have spoken to Mastercard and am attempting to retrieve a payment.  

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@Deeks 

You don't meant a charge back to PM's payment, do you?  DON'T

again, you can login My Account? Try again using Incognito mode.  Does it show your plan cycle date? or you see it showing Subscription ON HOLD?    You said Payment history shows the 2 payments? do you mind to post a screenshot?

But if you still have no service, and you want that sort out quick, message support here:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Deeks]

No services are not working.  Is there a customer service agent? No one payment is the total of a months service. Was I suppose to do an immediate plan change?   I have spoken to Mastercard and am attempting to retrieve a payment.  I am seeking an answer and a solution.  I would like my account topped up with the funds that were accepted for service.   What do I do next?

[dust2dust]

Are your services working? Did both payments total up to your plan cost? Did you do an immediate plan change?