Jan 1 payment bounced, can't reestablish service.

[Kathleen100]

Service suspended Jan 1 as credit card payment bounced.  Immediately paid down credit card, but can't get the web site to process the new payment.  Getting an Ooops message.  Any suggestions?

[Spuggetabouti1]

@Kathleen100 


Have you tried paying with a different browser? Have you tried paying with another device? 

[Chrissyrioux12]

Phone or iPad doesn’t work but laptop does 

[hTideGnow]

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@Chrissyrioux12 wrote:

I can  only use a computer for my fil account 

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HI @Chrissyrioux12   you meant you have problem with accessing My Account on the phone?

[Chrissyrioux12]

I can  only use a computer for my fil account 

[softech]

@Kathleen100 Try againm. But this time, login My Account using Incgonito mode and it should work

if not, try to pay by *611.  But you need your 4 digit pins for that. you can reset the PIN in My Account 

[dust2dust]

Can you try it on a non-mobile browser (laptop/desktop)? If you've been trying multiple times then you might need to wait about an hour to try again.

[Quigley]

@Kathleen100 

Try again on a computer instead and using a browser in incognito or private mode instead.

Then click on reactivate button and restart your phone.