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It won't let Me log in

Meayuda
Good Citizen / Bon Citoyen

Correct the highlighted errors and try again.

  • We are unable to reset your password because the token has expired
17 REPLIES 17

@Meayuda try that.  

 

if that still does not work, reply the message to agent and tell them you need further assistance 

Meayuda
Good Citizen / Bon Citoyen
Public Mobile Community <community-notifications@publicmobile.ca>
À :
  • Vous
 
Dim 2023-01-15 07:09
 
Hello Meayuda,

To reset your password, click this link:

Reset Password

Note: For security reasons, this link is valid for only a few hours and will then expire.

Sign in to Community here.

Thank you for becoming a Community member! We hope you will visit often.

Your Public Mobile Community Team.

It shouldn't be that hard to reset your password, @Meayuda 

 

Are you 100% certain you're using the correct e-mail address for the "Forgot Password" function?

 

Have you never gotten to the point where a message is issued that a forgot password link was sent to you?

 

Did you try on a laptop or desktop device?

hi @Meayuda t this point ,  I think you need to open ticket with CS agent 

 

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

 

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):


https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Meayuda
Good Citizen / Bon Citoyen

Hi,

Thank you for the info. I now just tried going Incognito mode and this is the message I got:

*There was an error resetting your password. Please try again later*

@Handy1  you sure OP's reply mean OP can login ?  

If you had tried the recommended items to access, and still cannot, contact the support agents for assistance, @Meayuda 

 

To contact a Customer Support Agent, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
  2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.


@Meayuda wrote:

Hi, I have done all.  


@Meayuda - you still can't log in ?

I can log in without any issues.

 

Did you try logging in by opening up a tab in incognito mode: (as mentioned by @Handy1)

*Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.

*Mac: Press ⌘ + Shift + n.

 

Are you a current customer that has had services within 90 days with public mobile?

kaytus
Town Hero / Héro de la Ville

@Meayuda teh site was down for maintain

@Meayuda @Great happy to hear you got it figured out 

Meayuda
Good Citizen / Bon Citoyen

Hi, I have done all.  

Meayuda
Good Citizen / Bon Citoyen

No. I'm trying to log into My account

esjliv
Mayor / Maire

@Meayuda Are you trying to activate a SIM card? It is the Activation portal that is down for maintenance, My Account/Rewards should work. Have you tried again using @HALIMACS tips?

 

NOTE:

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.

 

 

HALIMACS
Mayor / Maire

@Meayuda 

 

I am able to access self-serve  -  try these steps:

 

  • Clear the cookies and cache within the browser.
  • Use a different internet browser.
  • If you are using a mobile device for the password reset, try to use a desktop or laptop instead.

Handy1
Mayor / Maire

@Meayuda @Try again in incognito mode private mode there are cache issues 

cellphoneuser1
Mayor / Maire

@Meayuda wrote:

Correct the highlighted errors and try again.

  • We are unable to reset your password because the token has expired

Self Serve is down for maintenance. Try again in morning.

Need Help? Let's chat.