01-15-2023 03:58 AM
Correct the highlighted errors and try again.
Solved! Go to Solution.
01-15-2023 12:43 PM
@Meayuda try that.
if that still does not work, reply the message to agent and tell them you need further assistance
01-15-2023 12:30 PM
To reset your password, click this link:
Note: For security reasons, this link is valid for only a few hours and will then expire.
Sign in to Community here.
Thank you for becoming a Community member! We hope you will visit often.
Your Public Mobile Community Team.
01-15-2023 11:46 AM
It shouldn't be that hard to reset your password, @Meayuda
Are you 100% certain you're using the correct e-mail address for the "Forgot Password" function?
Have you never gotten to the point where a message is issued that a forgot password link was sent to you?
Did you try on a laptop or desktop device?
01-15-2023 11:44 AM
hi @Meayuda t this point , I think you need to open ticket with CS agent
at : https://publicmobile.ca/chatbot.
First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-15-2023 11:43 AM
Hi,
Thank you for the info. I now just tried going Incognito mode and this is the message I got:
*There was an error resetting your password. Please try again later*
01-15-2023 10:05 AM - edited 01-15-2023 10:05 AM
@Handy1 you sure OP's reply mean OP can login ?
01-15-2023 10:04 AM
If you had tried the recommended items to access, and still cannot, contact the support agents for assistance, @Meayuda
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
01-15-2023 10:01 AM
@Meayuda wrote:Hi, I have done all.
@Meayuda - you still can't log in ?
I can log in without any issues.
Did you try logging in by opening up a tab in incognito mode: (as mentioned by @Handy1)
*Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
*Mac: Press ⌘ + Shift + n.
Are you a current customer that has had services within 90 days with public mobile?
01-15-2023 09:52 AM
@Meayuda teh site was down for maintain
01-15-2023 09:40 AM
@Meayuda @Great happy to hear you got it figured out
01-15-2023 09:39 AM
Hi, I have done all.
01-15-2023 09:37 AM
No. I'm trying to log into My account
01-15-2023 08:34 AM
@Meayuda Are you trying to activate a SIM card? It is the Activation portal that is down for maintenance, My Account/Rewards should work. Have you tried again using @HALIMACS tips?
NOTE:
If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.
01-15-2023 07:51 AM
I am able to access self-serve - try these steps:
01-15-2023 07:46 AM
The PM website will be down until 11:00am EST.
01-15-2023 07:01 AM
@Meayuda @Try again in incognito mode private mode there are cache issues
01-15-2023 04:03 AM
@Meayuda wrote:Correct the highlighted errors and try again.
- We are unable to reset your password because the token has expired
Self Serve is down for maintenance. Try again in morning.