@tstafford
did you try to login to My Account using browser with incognito mode and click Reactivate my service? Did you also try using PM app? did it give you a payment error?
If you know your 4 digits account pin, you can try dialing *611 from your phone and make a payment with amount due there to reactivate your service.
If not, another quick way is to get a voucher from SDM/Rexall/Loblaws/CanTire and then use *611 to load the voucher (no account pin required).
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.
If you want to confirm what was wrong, please open a ticket with PM suport by direct message and ask them to try to process the payment for you:
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there
