It's not letting me pay. I tried everything!! Phone is now suspended

[de3]

It's not letting me pay. I tried everything! Can't talk to anyone and now phone is suspended, help.

[dust2dust]

If you haven't heard from support yet then go to recharge.com and buy a voucher. They also take Paypal. Then they email you the code. Dial 611 and enter it in. Your services will reactivate. Then you can take you time figuring out the card problem while having active service.

[de3]

Nothing worked I am getting the same message "error 404"

[Metal1967]

@de3  Something should have worked.. .. Pm is a hands on system.. not for all

[darlicious]

@de3 

Otherwise manually top up the difference between your available funds and your plan amount to reactivate your service.

[de3]

I did, waiting on them to respond to my message, thank you.

[de3]

None were actual attempts because I got an error message every time.

[CountyDownIeUk]

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@de3 wrote:

It was due a few days ago, phone does not still work, service is suspended, everything is valid with my payment method- yes I have balance and yes I have auto pay.

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If you account balance covers your payment plus taxes....contact a CSA. 

[darlicious]

@de3 

Wait one full hour then try again. You only get two attempts to add funds per hour before getting an error message. How many times have you attempted to pay either online or thru 611?

[de3]

I know the pin, I called that number twice, it keeps saying there's an error.

[de3]

nothing worked. I sent a private message.

[darlicious]

@de3 

If you do not know your 4 digit account pin # to pay with the credit card on file then purchase a pm voucher and add it it thru 611 on your phone. See this post....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[de3]

It was due a few days ago, phone does not still work, service is suspended, everything is valid with my payment method- yes I have balance and yes I have auto pay.

[CountyDownIeUk]

Is today your renewal date?

Does your phone still work?

Is auto pay in place? And or do you have a balance to cover your payment?

If yes to all....don’t worry. It’s normal. 

[hTideGnow]

HI @de3 

is the credit card on the system still valid and not expired?  

Please wait an hour and try again.  Maybe try using Private or Incognito mode

If it still fails, and you need it quick, you can get a voucher from stores, preferably from Shoppes drug mart , and load the voucher using *611

and also, open ticket with CS agent:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437