It is not possible download app and activate

[MoNinaM]

Hello,

I ordered your SIM (it was going almost 3 weeks).

Now I purchased and already paid a monthly subscription,
but it is not possible to active SIM because I can not download your app.

It is basically show me ,,this service is not available in your country´´.
I am in Canada, Revelstoke BC, I came from Czech but now I live here.
I have GPS on.  Do not know how to solve this. In Revelstoke I do not know about
any service point of Public Phone.

Can you provide me any other way how to make it alive?

Thanks,
Best regards

Monika Mikundova

[hTideGnow]

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@MoNinaM wrote:

but I have already subscribe and paid for the plan - 39$ / monthly that is the problem.

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HI @MoNinaM  subscribe means activate

if you subscribed now, it means you activated an account.  So, you don't really need the app. The app is good, but you can check everything online

So, you see PM charged you on your credit card? put the PM sim in a phone, it works?

[MoNinaM]

but I have already subscribe and paid for the plan - 39$ / monthly that is the problem.

[MoNinaM]

I have an android.
what is ,,sideload the app?
I restarted telephone many times, gps is on...

[toppy]

@MoNinaM Apple App shop has region restricted. If you can change your setting of region, You should download the app. I hope it can help.

[esjliv]

@MoNinaM - how long ago did you purchase and already paid for a plan?

If you mean, just today, and you could not complete the activation, ask Public for help (we are all customers here !)

You can use the “Get Help” section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, type 'customer support' to get methods to Public Mobile representatives.

[softech]

@MoNinaM   if you are NOT trying to activate $15  or $25 plan (ie, you are activating 4G or 5G plan), you can activate online, on the browser

Come here, https://www.publicmobile.ca/en/ab/plans#4G

pick a plan and click Subscribe online and follow the steps to activate

[hTideGnow]

HI @MoNinaM   yes, the app is only available for Canada app store

are you using iPhone or Android? If android, try to sideload the app