Issue with imessage/facetime activation + sms + calls

[Jisnam]

I’ve tried all troubleshooting such as re-enabling eSIM, restarting phone, turning on/off FaceTime+iMessage, and resetting network settings. Still no luck in getting my FaceTime/iMessage activated with my phone number after it was ported in with new subscription. I am assuming same issue is causing my phone to not be able to send/receive sms, and receive calls.

@CS_Agent

[Phyo31]

Sending out the ticket on Saturday. till now, no reply. That sucks. 

[Jisnam]

Could you let me know when you get reply back from IT ticket? I was not able to submit one (button kept graying out), and I tried Koodo porting service phone number, but they didn’t have access to Public Mobile accounts. I was told this community is the only source of communication to get help 😞

[slusagm]

this is typical porting incomplete issue

seems like PM is really slow in processing porting.  you just have to be patience and wait

[Phyo31]

Hi,

After the Virgin Plus e-SIM to PM eSIM, I can make a call. But, I can't receive a call (straight to voicemail), unable to text (send & receive).

already issued a ticket yesterday, still no response from the PM agent. Does anyone know the direct contact number?

[hTideGnow]

hi @Jisnam 

if you cannot receive inbound calls but able to make calls, then it is a stuck port

 PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[Jisnam]

Oh will do that thank you! I was having trouble submitting a ticket, so was feeling a bit stuck. Thank you 🙂

[Jisnam]

I think my wording was a bit confusing there. I am NOT able to receive inbound calls 😞

[Handy1]

@Jisnam  You need support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

[hTideGnow]

hi @Jisnam you are sure you can receive inbound calls? 

if you are sure, start with Reset network settings

if same, go to Settings to remove phone number from My Number, then reboot phone and go back Settings and enter number again to force the imessage re-regirstration