Issue reaching toll free number.

[criminoboy]

I cannot reach the BC Ferry toll free number using public mobile. I get a message "5b1 this number is not equiped for incoming calls."  I contacted BC Ferries, and they've advised they've determined its only Public Mobile customers encountering this issue.  Their number is 1-888-223-3779.

[Dunkman]

@criminoboy 

It has been reported before,

I am unable to call this number also.  Calling from Alberta.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-Number-Unavailable-on-Public-Networ...

Might want to send message to CSA to get them to potentially fix the issue for future calls.

[criminoboy]

Very strange.  I've been getting the same message since yesterday. Thanks for checking. 

[dust2dust]

Hmmm I'm in BC and I got through to that number fine.

[computergeek541]

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@criminoboy wrote:

I cannot reach the BC Ferry toll free number using public mobile. I get a message "5b1 this number is not equiped for incoming calls."  I contacted BC Ferries, and they've advised they've determined its only Public Mobile customers encountering this issue.  Their number is 1-888-223-3779.

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I tried this number, and while I did hear an error message, I suspect that it might not be specific only to Public Mobile customers. I say that because the error message is read out using the standard pre-recorded operatior voicer rather than the Public Mobile voice.  Telus and Koodo customers could also be affected by this.  For now, I would suggest that customers call the local number for BC Ferriers.  To get this corrected, a ticket will need to be opened using the chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html