Is it possible to have a reward refunded

[JadeEmy]

I activated the reward to have US data yesterday, but it turns out we will not be going to the US this month. Is it possible to have the reward refunded?

[JadeEmy]

I'm definitely having issues with the bot. I've tried it this morning and was starting to get quite irritated 😅

Tried again I don't feel it's leading me to the right direction. I did PM the CS agent and will see what happens. 

Thank you for your answer

[Meow]

Reward?

Do you mean US add-on? If it is US add-on you could ask agent for refund and hope for the best (if you politely explain your situation/mistake).

[softech]

@JadeEmy 

I believe it is possible, please open ticket with PM Support

1. Please open ticket via Chatbot (requires access to My Account): click this  Chatbot Ticket Link 

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there