Iphone 7 not working in USA

[GeneL]

My wife has an older iPhone 7 that is unable to send/receive calls. Error message of "Call Failed".  Assuming this is an issue with 3G services being disabled in Nevada, where we are for the winter. Her phone is set to LTE. 

We both both have a US plan, my iPhone 12 works fine on the AT&T network set to LTE. 

Is it possible to buy a used "newer" iPhone in the USA that is unlocked with her existing Canadian Public Mobile Simm card?  

[Phil_Adelphus]

@BrendaPeake   Yes different carriers may allow VoLTE on iPhones prior to iPhone 8.  Others start at iPhone 8 and above, same as Public Mobile.  

[BrendaPeake]

Interesting .. my other iphonrr7 is connected to a Bell Mobil USA Canada package and it worked great for years now.? It’s just expensive compared to PM

[Phil_Adelphus]

@BrendaPeake   VoLTE support with PM starts at iPhone 8 and newer.  You can try T-Mobile on 2G if your phone shows that option and it's available in the area, but otherwise you won't be able to get the phone to work for voice calls even though it will work for data and texting.

[slusagm]

iPhone 7 is not on Pm's VoLTE whitelist

https://www.publicmobile.ca/en/get-help/articles/volte

so, voice won't work as US already retired 3G network (but your data would work without problem)

nothing you can do other than using VoIP app Textnow to make voice calls for now

[BrendaPeake]

FYI We are in Arizona

[BrendaPeake]

This whole I phone & is interesting and timely. Just going through same issue in USA on USA plan .. with I phone 7.. but we have all the features working except phone calls in and out are not working. Spent 3 hours with PM and did everything on this thread… question:: we do have an option of LTE or 3 G with T mobile but both do not work??

[Phil_Adelphus]

@sofa   It doesn't have anything to do with 5G, the problem is that the US has shut down all 3G networks.  Thus a phone that is not capable or enabled for VoLTE (Voice over LTE) will not work there unless it can connect to 2G on T-Mobile which still exists in some places but is gradually being decomissioned also.  PM starts enabling VoLTE at iPhone 8 and above, as does Fizz.  I know some carriers start VoLTE at iPhone 6 and above.  So your friend seems to be in the right place!

Everyone in the USA had to get a VoLTE phone by the end of 2022 but which phones are covered by which carrier varies.  Of course no problem in Canada because we still have 3G here for now.

[sofa]

do we have to change phones and spend a fortune to be able to use this plan. my cousing has an iphone 7 and a US/Canada plan but with Freedom mobile.  he was able to use the full service with his old phone in USA.

it is my understanding that newer network (5G) should not cancel older phones but include them within its structure. 

[GeneL]

 Verizon, not sprint..sorry.  

[Phil_Adelphus]

@GeneL   Only T-Mobile of PM's roaming partners still has 2G, and my understanding is that it isn't available everywhere.  I'm surprised that you were seeing Sprint since it is now part of T-Mobile, but the only two options with PM's roaming are T-Mobile and AT&T in any case.  Hopefully the iPhone 12 will solve the problem.  Eventually Canada is supposed to be shutting down 3G also but nobody seems to know for certain when (rumoured to be end 2025) so anyone with an older non-VoLTE phone will eventually have problems at home too.

[GeneL]

Thank you for the reply. We did try 2g with several providers, T-Mobile, sprint and AT&T however none of them worked.  We’ll be looking for a replacement, probably iPhone 12 that should accept her sim.  

[GeneL]

Thank you for the prompt reply. That answers my question. Will look for another phone. 

[Phil_Adelphus · Accepted solution]

@GeneL   Have you tried  to connect her phone to 2G on T-Mobile'?  If you can do that her current phone should work.  If you can't get on the T-Mobile 2G network and you decide to get a new phone in the US then there are iPhones there that only do e-sim so you would have to buy the esim through her account and not be able to use your physical sim, but I'm guessing that by "newer" you don't mean the latest iPhones.  Be careful, though, because phones can still be locked in the USA.  Maybe try an Apple store for a refurbished one and try your sim while in the store?  But try 2G first as you may not need to get a new one.

[golfball]

The iPhone 7 is incompatible because Public Mobile has only enabled VoLTE on iOS 16 and 17 while the iPhone 7 only supports up to iOS 15. You will need an iPhone 8 or newer to enable VoLTE on PM. A US model should work as long as it's unlocked.