Internet down in my area at this moment

[sptong]

Hello, can anyone else in Coquitlam connect to Public mobile data? It seems it has been down for awhile now. My phone indicates network error even after re-boot.

[softech]

@user15375293752 

the 3rd party is not better but worse.  It offers unconfirmed information and it is unreliable.  Anyone can report there and claim there are issues with their service.  Reality is that the reports could be just a user's own setup issue, a single user issue, and in some cases, it could even be mischiefs.  

On the other hand, the Telus site will only post if it is a confirmed issue that affect large number of users.  In this particular case, we saw that Telus did post the service issue shortly after and we saw them resolving the issue quickly 

[user15375293752]

While those 3rd party sites aren't great, it sucks worse when they are better than the listed outages from the carrier.

[hTideGnow · Accepted solution]

hi All, 

Telus has removed the outage note, so the issue should have been fully resolved. 

if you still have problem, try reboot the phone

[BKNS27]

@sptong 

Is your phone on 5G or 4G/LTE? Try switching and see if that helps.
If not, reset the Network setting.

[sptong]

Yes, the internet service resumes now, though it is a bit slower.  

[hTideGnow]

hi All, 

Telus has posted an Active alert: 
https://www.telus.com/en/bc/outages

Degradation of Wireless 5G services in multiple locations of British Columbia

Start Time: March 10, 5:30 PM
Last Updated: March 10, 5:45 PM

Impacted services

Mobile - Data
Mobile - Text
Mobile - Voice


Impacted cities:

Vanderhoof
Prince George
Kelowna

[hTideGnow]

HI @Luuuu 

you are in Vancouver area? yes, many reported that.  But at least one member said the service is back and running now.   So, try reboot your phone 

[kelvinsohoknam]

Hi. my data isn't working, anyone of you has the same issue? 

[Luuuu]

There seemed to be a data outage since 1: 30 today, anyone else experience this? 

[hTideGnow]

hi @Doug2468 

it could be some kind of outage or interruption in the BC area.  There is another big post about that

but one member said the service is back online, so try Reboot your phone

[Doug2468]

Hello was running around in Prince George and there seems to be no service.... Showing connected to network but nothing working..

[hTideGnow]

hi @PkMuzik 

Telus team probably working already and could have resolved the issue.  According to @Rgom , it is back online now

But you might want to Reboot your phone once 

[PkMuzik]

Telus it is P1 P2 situation. Get your team to update this network degration is provincial wide instead of putting Prince George region in outage map.

[Rgom]

Back online now!

[aberham]

yes voice and text work, and i tried different networks.  same when i put simm in old phone

[aberham]

yes glad its not just me

[softech]

@aberham 

if you are in Vancouver area, there could be a outage there.  But try changing our network mode to 4G/LTE or even 3G and check data is working with the different network mode

And you have voice calls and text working?

[Al38]

Data out for all my family using PM. Anyone else have this issue?

[aberham]

On my way home suddenly i had no mobile data / internet. i did not change anything so thats what baffles me.  i tried everything to remedy. my bill is paid.

[SinaBekhradi]

Hi. My wife and are having the same issue at Coquitlam area. Hope they fix it soon

[Juju211221]

I can confirm, down in South surrey / White rock as well

[Stevevevevev]

Data not working in Vancouver. 3G kind of works as a workaround.

[Lmgforster]

Down in the Cariboo 

[Mwout]

Same in Victoria 

[Rgom]

Down in the Okanagan too 

[Steve5439]

Data also not working in Surrey.

[Kman5000]

Out on central Vancouver Island as well 

[softech]

---

@BKNS27 wrote:

@sptong 

Check the outage map in your area to confirm:

https://istheservicedowncanada.com/status/telus/map#google_vignette 

---

@BKNS27 

I understand that many regular members here often recommend checking this site. However, it is not a reliable source and should not be relied upon to confirm network outages.

First, the site is not an official source, and the numbers displayed are based on issues voluntarily reported by users.

In addition, the reported numbers for each carrier represent the total number of reported issues across multiple services, including Wi-Fi, TV, total blackout, email, phone (which may refer to either mobile or home phone), and internet (which could include both home internet and mobile data). This can be misleading for members here who are only concerned about mobile service issues.

For example, the Vancouver section on the site shows 89 reports in the past 15 days, and the six most recent reports in the Vancouver area are:

• Phone - a minute ago
• Internet - 10 minutes ago
• Internet - 11 minutes ago
• Phone - 20 minutes ago
• Phone - 36 minutes ago
• Internet -2 hours ago

As mentioned, those internet issues are unclear as to whether they are related to home internet or mobile services. The numbers shown are therefore not a reflection of any current issue. At most, they could only serve as a very rough reference to overall service reliability over a 15-day period.

The Vancouver example I brought up is not a one-off. In fact, all areas show a similar pattern, where different types of issues are combined into a single number for each carrier, based on small, voluntary samples collected over multiple days. Because of this, I do not believe this site is suitable to recommend as a source for checking outages.

@sptong / @STallarico  / @PkMuzik  / @rockymalubay 

I would not use that site to confirm if any local issues at all

You can check the official site for service status:
https://www.telus.com/en/bc/outages

It does cover different Telus products, too.  So, you have to click on the each circle, or the circle in your area to confirm if it is about Mobile issue. 

As of this moment, there is no confirmed Mobile issue in BC area.  However, it is not unusual Telus might not post the outage until it is confirmed or until it is a more widely affected issue.  So keep checking.

And I encourage you to open ticket with PM agent to report your issue so they can investigate.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
     then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there      

[STallarico]

I’m in Pitt meadows and data is also down. Call and text work 

[PkMuzik]

Same. Looks like this issue is on lower mainland