hi @FRAK
what phone do you have?
make sure you remove the old sim card and disable old esim
After that , make sure PM sim is the only one enabled and set as Primary. Then Reboot phone and click Reset network settings
Also confirm you don't have any Data limit enabled
If it still does not work, try changing network mode from Automatic to 4G/LTE and test
if all done and same, then you will need to ask PM agent to refresh your account on the system. Please submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
