Internet connection issue

[Rj1313]

I recently transferred my Rogers number to Public Mobile. But my internet isn't working.  How can I fix it? I'm using an iPhone at the moment.  

[Rj1313]

I am able to make and receive calls, but I do not have access to RCS, iMessages, or internet connectivity.

[hTideGnow · Accepted solution]

hi @Rj1313 

make sure you removed Rogers sim card, disable Rogers eSIM

then update Carrier Profile

Last, reboot phone and Reset Network Settings

[Chalupa_Batman]

Hello @Rj1313 

It sounds like the Rogers network settings info is still there. Try resetting them.

To reset your iPhone's network settings, go to Settings > General > Transfer or Reset iPhone > Reset, and then select Reset Network Settings. Then restart your phone.

Is it just the data stream that's the issue? You can make and take calls, iMessages work too?