International minutes

[Dimplez88]

Hello community,

I recently just got back from vacation. While I was away I added a few add on to my account US roam talk and text for $30 plus international minutes for $15 each. None of them worked. I had to buy a chip overseas. How do I get my money back? 

[BKNS27]

 @Dimplez88 

Please note that the 300 international minutes are to specific countries when calls are made from Canada. Not the other way around.

You will need to contact a CS_Agent for a refund.

[hTideGnow]

hi @Dimplez88 you meant to tried to call other counties? which one you called?

and while in US, you tried to connect to T-Mobile, At&T and Verizon?

and what phone you have?

[Chalupa_Batman]

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@Dimplez88 wrote:

Hello community,

I recently just got back from vacation. While I was away I added a few add on to my account US roam talk and text for $30 plus international minutes for $15 each. None of them worked. I had to buy a chip overseas. How do I get my money back? 

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Public Mobile only works in Canada, the United States and Mexico. There is no roaming outside these three countries. 

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.