International minutes

[Mista]

My account shows 500 bonus minutes added but if I dial international numbers I get a message saying I have no minutes left

[Anonymous]

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@Mista wrote:

0114417907*****

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@Mista 

you Digit wrong 0114417907*****

digit this 011447907xxxxx

[Anonymous]

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@Mista wrote:

0114417907*****

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@Mista 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone,

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email...only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.. 

[will13am]

Folks thanks for correcting me on the long distance add-on inclusions.  I did not read the fine print, just assume it had the same features as the add-ons on the store shelf.  

[Mista]

0114417907*****

[Anonymous]

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@Mista wrote:

It is on my account but won't let me call u.k.

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@Mista 

Calls made to numbers starting with the following UK codes are not included in UK calling from Canada and will not be completed when dialled: 4470, 44870-44879, 44843-44845.

which are code you try to call !!

[Mista]

It is on my account but won't let me call u.k.

[hTideGnow]

Hi @Mista   are you calling regular landline or mobile?  what UK area code of that number?

[Mista]

My account shows 500 reward minutes but if I try to call uk I am told I have 0 minutes.

[hairbag1]

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@Mista wrote:

I guess they are "limited" international minutes. I am disappointed.

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Log in to your account / My Data & Add-ons just to confirm that the LD add-on is actually on your account yet. You should de able to call UK with the More Is Merrier LD gift of 500 Minutes if International calling.

[Anonymous]

 @will13am : The gift is the same as the prior gifts which were the same as the original 400 minutes.

But yes maybe this customer bought the current add-on. Maybe others have too and thus the confusion. Maybe thinking they had to 'buy" it like last year and actually bought it. Maybe thinking they would get reimbursed due to the gift. Maybe the gift is really actually the current one but with 500 minutes.

[Mista]

I guess they are "limited" international minutes. I am disappointed.

[hairbag1]

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@will13am wrote:

From what I can tell, the current international long distance add-on covers these countries.  UK is not on the list.  Back in the day, there was no dedicated UK add-on.  It seems like the countries with dedicated long distance add-on are removed from the countries covered by the international long distance add-on.  

Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France,Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela

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From the T&C's...

(1) One-time $0 2GB data add-on and one-time $0 500 minutes International Long Distance calling add-on are available to be added by all new and existing Public Mobile customers during December 1st 2021 9:00AM ET and December 31st 2021 11:59PM ET. New customers will have add-ons automatically added to their accounts within 1 week of activation. Existing customers will receive a SMS between December 1-15. Reply to receive add on automatically loaded to account. Free add-ons are one-time only and will fall off account when fully used. Each free add-on will only be added to each customer account once. International Long Distance calling add-on covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela.

[CountyDownIeUk]

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@will13am wrote:

From what I can tell, the current international long distance add-on covers these countries.  UK is not on the list.  Back in the day, there was no dedicated UK add-on.  It seems like the countries with dedicated long distance add-on are removed from the countries covered by the international long distance add-on.  

Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France,Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela

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Right. The freebie International Minutes have different countries vs the purchased  add on.  

[hTideGnow]

@Mista   Which Long distance add-on do you see on your My Account? 

If it have the holiday bonus, then yet, UK is there. 

If you have BOUGHT International Long Distance Add-on , then UK is not there.    there is another add-on for UK only to purchase

[will13am]

From what I can tell, the current international long distance add-on covers these countries.  UK is not on the list.  Back in the day, there was no dedicated UK add-on.  It seems like the countries with dedicated long distance add-on are removed from the countries covered by the international long distance add-on.  

Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France,Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela

[Anonymous]

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@Mista wrote:

United kingdom

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@Mista 

To call United Kingdom from Canada, dial: 011 - 44 - Area Code

Land Phone Number011 - 44 - 10 Digit Mobile Number..

[Mista]

United kingdom

[Anonymous]

@Mista 

do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

[hTideGnow]

@Mista   Where are you trying to call?

and did you try reboot your phone once?