11-12-2022 06:22 AM
I have long distance minutes left in my Account profile, but it is not actively available when I check 611 ...
Solved! Go to Solution.
11-12-2022 09:57 AM
To get the most fresh account page:
Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to try to log in. Click on little spinner refresh icons lower down.
11-12-2022 08:49 AM
@lockedoutagain the site has problem with cache issue. You likely getting the info from old cached page.
Always use Incognito mode to login to My Account for getting the latest info.
11-12-2022 08:23 AM
@lockedoutagain
Try again after clearing cache and cookies.
Then tap the little spinner icon on the page.
Is the information updated?
