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International calling gets cancelled when I have minutes left for 400 intl calling add-on

hoyjoygang
Good Citizen / Bon Citoyen

Hi there,

I am trying to make a call to South Korea but recently the outgoing calls are not going through and get cancelled right after I hit a call button. I still have 131 minutes left for international calls but not sure why it's not working. I am using iPhone.

Thanks.

6 REPLIES 6

Yes hi?

kav2001c
Mayor / Maire

Is the number that is not going through a specific number?

Have you dialed it successfully in the past?

What happens if you dial a different Korean number?

 

anya
Great Citizen / Super Citoyen

@hoyjoygang Are you able to make local calls successfully?

adil-5aar
Model Citizen / Citoyen Modèle

Sometimes it might be network probleme or phone probleme. it hapened with me also


@adil-5aar wrote:

hello

did u tried to restart your phone ? maybe will fix the problem

if not

you are going to need assistance from the moderator team. 

The moderator team can be reached via private message using this link

Please complete the account authentication for moderator support using this link

Refer to the following knowledge base link for information on contacting the moderator team

 

have a nice day


Lol, only if this proves to be an account related matter.  At this point, it is far from certain the account is the problem.  Calling used to work, so not likely an add-on issue.  We should wait for some iOS users to step up with suggestions.

adil-5aar
Model Citizen / Citoyen Modèle

hello

did u tried to restart your phone ? maybe will fix the problem

if not

you are going to need assistance from the moderator team. 

The moderator team can be reached via private message using this link

Please complete the account authentication for moderator support using this link

Refer to the following knowledge base link for information on contacting the moderator team

 

have a nice day

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