International calling gets cancelled when I have minutes left for 400 intl calling add-on
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-11-2018 07:58 PM - edited 01-04-2022 06:26 PM
Hi there,
I am trying to make a call to South Korea but recently the outgoing calls are not going through and get cancelled right after I hit a call button. I still have 131 minutes left for international calls but not sure why it's not working. I am using iPhone.
Thanks.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-12-2018 08:55 AM
Yes hi?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-11-2018 11:55 PM
Is the number that is not going through a specific number?
Have you dialed it successfully in the past?
What happens if you dial a different Korean number?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-11-2018 11:31 PM
@hoyjoygang Are you able to make local calls successfully?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-11-2018 08:46 PM
Sometimes it might be network probleme or phone probleme. it hapened with me also
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-11-2018 08:26 PM
@adil-5aar wrote:hello
did u tried to restart your phone ? maybe will fix the problem
if not
you are going to need assistance from the moderator team.
The moderator team can be reached via private message using this link.
Please complete the account authentication for moderator support using this link.
Refer to the following knowledge base link for information on contacting the moderator team
have a nice day
Lol, only if this proves to be an account related matter. At this point, it is far from certain the account is the problem. Calling used to work, so not likely an add-on issue. We should wait for some iOS users to step up with suggestions.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-11-2018 08:22 PM
hello
did u tried to restart your phone ? maybe will fix the problem
if not
you are going to need assistance from the moderator team.
The moderator team can be reached via private message using this link.
Please complete the account authentication for moderator support using this link.
Refer to the following knowledge base link for information on contacting the moderator team
have a nice day