activation failed

[leeabelle]

I recently received a public mobile sim in the mail and signed onto the website to set up my plan. I entered my payment details and went to activate my sim, but I got an error message saying the activation failed and to contact public mobile for assistance. My credit card has been charged. I sent an email to public mobile support but it has not been answered yet. Why did the activation fail but my card was charged?? 

[neilselden]

@leeabelle,

Try to avoid posting the same question in two different forums.  🙂

Cheers,

Neil

[Luddite]

Follow the directions in the post to private message the moderators:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

It may be several days before you have a response. 

[marissa19]

My guess is that it was a website error or you might have accidentally entered some wrong info. You could try registering again but if it fails again you might still get charged twice. Otherwise, wait for a reply and they can reverse the charge!