International Calls Add-on Refund Request

[cyber_hamid]

Hello, 

I purchased the international calls add-on to call my home country (Afghanistan). Unfortunately, that package does not support Afghanistan. Can anyone help me please to refund my purchase? 

Thank you. 

[Anonymous]

@cyber_hamid 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account number, 
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[darlicious]

@cyber_hamid 

Public mobile won't issue a refund however they certainly understand honest mistakes and will very likely issue a credit back to your self serve account. Contact customer support as previously provided by @softech .

Edit:

Oops missed @softech 's line mentioning a credit.

[pkaraa]

@cyber_hamid did you check the countries you can call with this add-on you purchased.

As said above the add-ons are non-refundable, you can try talking to support agents for a refund.

Let us know the outcome. Might help someone else.

[softech · Accepted solution]

@cyber_hamid   Yes, Afghanistan is not part of the counties on the Long Distance list. You might want to use Long Distance calling card instead

For your issue, PM is a prepaid service and usually won't allow refund.  However, you can try to open a ticket with PM and they might be willing to credit it back to  your account for use on your next renewal

To open ticket with PM:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there