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Additional payment

Mosimax
Great Neighbour / Super Voisin

On October 13th, I was charged $34.50 twice for a twice monthly charge request, I want you refund my money

2 REPLIES 2

hTideGnow
Mayor / Maire

HI @Mosimax 

as the payment was only from Oct 13th, there is a very likelihood that one of the two charges is pending.  Usually it takes 2 to 3 days for the pending charge to drop off.  As this is a long weekend, it could take another day as well

but if you are certain both are posted charges, then ask PM support agent to confirm

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Handy1
Mayor / Maire

@Mosimax  Is one charge just pending ? If so it should fall off . If both charges are posted and the diffence isn’t sitting in your account “available funds “  contact support to fix 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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