Inquiring

[night911us]

I bought a subscription choose esim input imei it said my phone was comptatible so paid for it installed app proceeded to activate it said my phone was not compatible and to contact support for refund or at least get them to swnd me a physical sim or can i go buy one in town and use qhat i paid to activate physical sim instead of refumd

[night911us]

Do not have sim card manager i confirmed with my son it was his phone that he purched it brand new unlocked and did not receive qr code in email

[hTideGnow]

hi @night911us ask support agent to check 

You likely cannot login and open ticket, just use direct message  with this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[night911us]

I am trying get as far as log in then nothing

[slusagm]

time to open ticket. Use the orange Chatbot icon on the lower right. Type question Submit ticket and select Contact Us to start ticket 

[night911us]

Samsung S20 5G

[night911us]

No nothing 

[Phil_Adelphus]

@night911us   What make and model phone do you have?

[DennyCrane]

Try Settings > Sims

[night911us]

I dont see sim card manager option

[Phil_Adelphus]

@night911us   I believe if you had started the activation by selecting esim that you will need Public Mobile support to switch to physical sim.  There's a good chance they will credit you the cost if you go and buy one at a Telus/Koodo store or Mobile Klinik.  You can verify with customer service by opening a ticket at the chat icon bottom right of this page or, if that doesn't work, send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[softech]

@night911us 

there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually)

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM support us  Private message CS Agent at: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[eddieO]

@night911us, yes you can use a physical SIM card that you can obtain from a TELUS/Koodo or Mobile Klinik store location. Other option is to order from Amazon.ca which should ship quickly

[DennyCrane]

Try your luck at a corporate Telus or Koodo store, as many of them will sell sims for $10. Alternatively you can buy one on Amazon. Don't ask Public Mobile to mail you one, as it can take weeks to arrive.