11-18-2021 05:59 PM - edited 01-04-2022 05:09 AM
11-18-2021 08:41 PM - edited 11-18-2021 08:44 PM
@Kimonehen33 wrote:How do I get my account information
@Kimonehen33 - did you activate in-store? If so, then you likely did not register for a Self Serve account yet.
You Self Serve account is used for many things to help you manage and see details of your account.
Register for one here, if you have not done so: https://selfserve.publicmobile.ca/self-registration/
EDIT - Nevermind! @will13am already said all that! So, see there post... 😅
11-18-2021 06:15 PM
Your welcome email contains your activation info. The account number is embedded in the "send to" portion. Your 4 digit account pin# is sent via SMS text from 611. Basic account info can also be accessed by calling 1 855 4PUBLIC and entering your 10 digit phone number. All other info is accessed by logging into your self serve account. The username is your email and you created your password when you activated your sim card.
Welcome to public mobile!
11-18-2021 06:11 PM
go sign in to Self-Serve, to review your account,
if you Forgot your password close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
and try Forgot your password visit Here link, and enter your email address,
or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.
and them will reset for you,
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Good Luck..
11-18-2021 06:11 PM
- Click on "My Account" on the top right hand corner
- Enter your username and password to log in
Once you have logged in, all of your information including all the rewards will be displayed for you in the "Overview" tab. You can click on the link "View My Usage" to see the detailed information about how your account was used and you can click on "Plan Details" to see what kind of plan that you have signed up with.
Hope this helps. Thanks
11-18-2021 06:07 PM
You can also dial *611 from your Public Mobile device.
If you’re looking to make basic account changes, you can dial *611 on your phone to:
11-18-2021 06:03 PM - edited 11-18-2021 06:04 PM
@Kimonehen33 , did you sign up with a retail partner and need to create an account? Use this link to do so.
https://selfserve.publicmobile.ca/
This is the associated help article.
https://www.publicmobile.ca/en/on/get-help/articles/create-a-self-serve-account
11-18-2021 06:02 PM - edited 11-18-2021 06:03 PM
@Kimonehen33 What kind of account info?
You can login to MY Account Self-serve.
https://selfserve.publicmobile.ca/
If you need your account number , it is on the top right after you logon
The overview tab will give you most the info that you need like your current plan, your next payment date , your current data add-on, etc
You can also find Usage History and Transaction History there as well