Infinite loop between activating transferring account and eSIM not transfereing

[Peter37]

Hi, I am try to active and transfer my number to PM but the eSIM transfer does not work. I think I might need to but another eSIM, but I can’t access the site to buy another eSIM. Every time I login, I am forced to continue the activation with no possible option or path to buy a new eSIM to solve the issue.

[hTideGnow]

hi @Peter37 don't buy another eSIM yet

are you iPhone or Android??

check if the eSIM is installed on Setting -> Cellular. Make sure it is enable Turn on this line 

if that does not help, check with CS agent first

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437