Incorrect charge to my credit card

[MichaelJ1]

On March 8 you charged my VISA account $169.50. My normal monthly charge is $35.03 and my account is on auto-pay and my VISA card has been charged regularly for that amount every month, including this month, March, so the account is not in arrears. Can you please reverse this $169.50 charge?

[Yummy]

Do we have an update for this additional charge?
Anything from agent? Is OP completely positive charge is from Public Mobile?

It is disturbing to read similar post alleging charges from PM while clients claim they did not do any purchase. Maybe card got compromised?

[softech]

@MJenkin @MichaelJ1 , 

have you opened a ticket with PM yet?  don't wait.  open one and see what they say

[MJenkin]

I tried the above and according to my payment history with PM there is no transaction on my account of the amount charged to my credit card of 169.50. I did not pay for anything  other than my regular monthly fee, which I assume is the $31.00 plus tax. I have no idea what the $150.00 charge plus tax is for as I have purchased nothing from PM other than my monthly fee.

[softech]

hey.. we are here to help just because we love to help... as long as we know problem was solved.. we are happy  🙂

[CountyDownIeUk]

@Yummy 

It appears to me that the OP @MichaelJ1 already has the solution. 

And has fixed and is on his merry way and doesn't feel that a thank you is the polite thing to do. 

OR 

Has fixed and is too embarrassed to say what the issue was and doesn't feel that a thank you is the polite thing to do. 

[Yummy]

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@CountyDownIeUk wrote:

Just as a “first step” check, please log on to My Account and look at your TRANSACTIONS. What do you see? $169.50 in charges or $35.03? And what was purchased if $169.50? How many Public Mobile accounts are paid for on your Visa card?

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It is really difficult to troubleshot or assist when there is no feedback from OP. This issue was reported 2 hours ago. If it was me I would hang here and ask, ask, ask until I get some answers.

@softechhad a good idea regarding charges even though I do not see PM's phone for $150 even. They are all ending in 9.

P.S. And maybe I am weird but do you bring broken car to mechanic, leave keys and just say: car is broken, fix it' and leave? No symptoms described, nothing...

[CountyDownIeUk]

Just as a “first step” check, please log on to My Account and look at your TRANSACTIONS. What do you see? $169.50 in charges or $35.03? And what was purchased if $169.50? How many Public Mobile accounts are paid for on your Visa card?

[Meow · Accepted solution]

WOW. Are you 100% positive this charge is from Public Mobile? Even if they charged multiple times for $35.03 it does not add up.

Is that one full amount of 169.50 or few charges? I am concerned your CC might be compromised.

But you can always ask agent for clarification.

Send a private message to the CSA-agent by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@MichaelJ1  the 2 charges are $31+tax and $150+tax.  it is unusual PM will make a wrong charge like that.  did you try to manually make any payment? or did you try to buy a CPO phone from PM site?

Please login to My Account, check the Transaction history and see if both charges appear there

To open ticket with PM for further investigation:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there