@sydneytetford
So if the plan details does not display the correct plan, you need to contact the customer support agents if you were charged the amount for the higher price plan.
If you were not charged the higher priced plan then you can schedule a plan change under your “plans and add on” tab for the next renewal on the desired plan.
To contact a Customer Support Agent, there are 2 methods:
Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
