Well I've been waiting since Sunday. Tried to do things by the book. Got the port failure SMS and then submited a port request online. Got automated message that I would get a reply within 48 hours, which I proceeded to wait. No response. Then sent PM to mod, which remained unread for additional three days. Started surfing around and realized that just PM'ing wasn't enough since people were getting fixes within a few minutes of posting even if they had just attempted a port. You also have to grab a MOD's attention by posting in a thread and hope that they read it.
They are probably getting 100's of PM a day, many of which are just asking for status updates or repeating previous requests which just contribute to the noise they have to wade through. I think the issue is that they don't have a formal tracking system in-house that allows them to ticket these forum support requests and also allow users to track the status so people just end up sending them more messages which just makes things even more difficult.
