09-11-2018 12:38 PM - edited 01-05-2022 01:45 AM
09-12-2018 11:59 AM
@Glynwill wrote:Thanks for the enlightenment
Thank Goodness I will be home tomorrow night!
Cheers
@Glynwill safe travels. Let us know what carrier you end up switching to.
09-12-2018 07:12 AM
Thanks for the enlightenment
Thank Goodness I will be home tomorrow night!
Cheers
09-12-2018 12:35 AM
@Glynwill wrote:On both carriers if I attempt a Text message Public Mobile actually responds saying that my current plan does not allow messaging
@Glynwill sounds like you're the victim of a gltich of some kind. People are asking about the purchase because it's a very common issue people think they've purchased it but all they've done is the first step to top up their balance. It sounds like you've done everything right. The message back from Public Mobile indicates their system isn't recognizing the add-ons correctly, which sounds like a glitch. It's rare but it happens. Unfortunately the moderator team is still extremely backlogged, which is why you're not hearing back yet. Unfortunately I don't think there's much else you can do at this point.
09-11-2018 03:19 PM
Of course
09-11-2018 03:12 PM
I n Any Event on my return home Public Mobile will be losing two customers
09-11-2018 03:03 PM
Ok. You haven't explicetly said, but is roaming turned on?
09-11-2018 03:02 PM
On both carriers if I attempt a Text message Public Mobile actually responds saying that my current plan does not allow messaging
09-11-2018 02:52 PM
AT&T and TMobile
09-11-2018 02:49 PM
Have you tried manually selecting one of the partner carriers? I've not used the addons myself, so I'm not sure which US partners they are.
09-11-2018 02:33 PM
After crediting my account with $20 and then ordering the add on costing $20, naturally my account balance is now $0
Cheers
09-11-2018 01:08 PM
How much available funds does it show in your account now? - Listed at the top of the main overview page
09-11-2018 01:01 PM
Aware of all that
Many thanks anyway
09-11-2018 12:58 PM
Yes of course I did the two step process and the payment is listed in my “payment history”
I have tried troubleshooting by messaging the moderators but had no response
Cheers
09-11-2018 12:58 PM
Ensure your roaming is activated in self-serve as mentioned above, it's two steps. First to add the funds, then the same thing again to add the addon.
Also, make sure your phones are both enabled to allow roaming, as you're outside of Canada. If they're not enabled, it will not work.
09-11-2018 12:47 PM - edited 09-11-2018 12:48 PM
@Glynwill@Did you do the two step process? Do you have available funds? Is yes then purchase the add-on. It will take it from available funds not your credit card
If the add-on show in self-serve then you need to troubleshoot. Ie are you on correct cell partner
This is a good read https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...