cancel
Showing results for 
Search instead for 
Did you mean: 

In Canada, cannot receive txt msg sending from US

WhatEverDude
Good Citizen / Bon Citoyen

My plan is 4G speed, unlimited Canada and US wide minutes and messaging plus unlimited international text and picture messaging. I have enable roaming on my phone. I need to receive verification code in txt msg from a U.S. online portal in order to log in. But the attempt was failed. 

Anyone knows how to...Thanks!

 

8 REPLIES 8

WhatEverDude
Good Citizen / Bon Citoyen

Thank you!

WhatEverDude
Good Citizen / Bon Citoyen

Thank you for the clarification!

@WhatEverDude 

receiving 2FA text from US bank has nothing to do with whether you have roaming or not, and also has nothing to do with VoLTE whitelist or not

International shortcode text, like 2FA text from US banks, are not guaranteed., it is a hit or miss. Regular international text are ok but not shortcodes.  It might work on some providers sometime and experience show it will broke sometime 

only Canadian shortcode text found here are guaranteed 
https://www.txt.ca/en/current-short-code-programs/

So, it is better to check with your overseas bank and see if you can receive the 2FA using other ways, such as email or authenticator app.  I understand email is not an option for you, check with your US bank and arrange alternative or disable 2FA completely.

 

My phone is Redmi K50G. What does whitelist mean?

yes, it is for USBank online banking login. They dont have 'send code to email' alternative.

Phil_Adelphus
Mayor / Maire

@WhatEverDude   I believe there can sometimes be problems receiving 2FA codes sent on short codes from the USA to Canada.  Is it a financial institution?   Does the portal give an alternative such as email that you could use?  It may not be a PM problem but to do with the sender.

Chalupa_Batman
Mayor / Maire

What phone do you have? Is it whitelisted?

Handy1
Mayor / Maire

@WhatEverDude  Maybe try rebooting the. Phone or reset network settings . Can also ask support to refresh your account 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

Need Help? Let's chat.