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Ifull access to account

KAPNBO23
Great Neighbour / Super Voisin

I am not getting full access to my account. I want to change my credit card details.

5 REPLIES 5

Chalupa_Batman
Mayor / Maire

Were you able to resolve your problem?

Here's my write up. Pretty much same as @hairbag1 

 

How to change your credit card number

First and foremost, if you are changing your credit card information, you need to add every piece of information about the credit card like it was your first time. Even if it’s already auto filled, do it anyway. 

When you log in to your Public Mobile account, go to the Payments button.

 

KennethJAdams_0-1692155094437.png

On the right hand side, click on Manage Subscription.

KennethJAdams_1-1692155094392.png

Then click on Manage Payment Method and remember, change and edit everything even if it’s already auto filled. 

KennethJAdams_2-1692155094462.png

When you've entered the credit card number and expire date, hit Manage Payment Method.

If this doesn't work, go into your browser settings, clear your cache, close browser and log back in and try again. Sometimes the website and your cache tend to fight. 🙂 

 

Cell_Mate
Good Citizen / Bon Citoyen

Attempt to log back in. That is what I did and it worked. One has to exert some patience waiting for the system to work or catch up as it doesn't appear right away. 

hairbag1
Mayor / Maire

@KAPNBO23 

unscribe.jpg

Log in to your account Payment / Click on Manage Payment Method and you should get to area where you can edit your credit card deets.

hTideGnow
Mayor / Maire

HI @KAPNBO23 

what full access you didn't get ? What error you got?

you should be able to login My Account , maybe with Incognit/Private/Secret mode, and go to Payment, Manage Subscription to change credit card

But if cannot, please submit ticket with CS agent here:

   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

BKNS27
Mayor / Maire

@KAPNBO23 

Try clearing the cache and go incognito on your browser before login to your account.

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